Technical Support Analyst

Rain
New York, NY
Remote
Job Description
Rain is looking for a Technical Support Analyst to help deliver exceptional support for Rain's platform and integrations. The role involves troubleshooting complex issues, assisting internal and external partners, and ensuring the infrastructure and user experience remain seamless and reliable.

Requirements

  • 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
  • Strong analytical and problem-solving skills with a detail-oriented approach
  • Familiarity with APIs, data analysis, and debugging workflows
  • Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
  • Clear communication skills with the ability to translate technical information for non-technical users
  • Ability to prioritize effectively and manage multiple complex cases at once
  • A collaborative mindset and a passion for continuous learning

Benefits

  • Unlimited time off (minimum 10 days)
  • Flexible working
  • Comprehensive health, dental, and vision plans
  • 100% company subsidized life insurance plan
  • 401(k) with 4% company match
  • Equity option plan
  • Rain Cards for testing and learning
  • Health and wellness spending reimbursement
  • Team summits and off-sites
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