Technical Support Associate

NinjaCat
Atlanta, GA
Category Engineering
Job Description
NinjaCat is a leading Enterprise Data & AI Platform for Marketing, transforming how brands, agencies, and media companies use data and AI to drive marketing performance. They are a remote-first, compassionate, and fast-paced company committed to innovation and AI-powered solutions. This Technical Support Associate role focuses on providing excellent customer support, troubleshooting issues, and escalating complex cases.

Requirements

  • 1–2 years in a technical customer support or service role
  • Familiarity with support tools like Intercom, Jira
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills
  • Detail-oriented and comfortable juggling multiple tickets
  • Passion for learning and working with AI tools

Benefits

  • Cash compensation
  • Work from home
  • 4-Day Work Week
  • Unlimited Vacation
  • Employee Stock Options
  • Health, Dental, Vision and Life Insurance
  • Free books supported by NinjaCat’s reading program
  • Personal learning and development stipend
  • Monthly health and wellness reimbursement
  • 401k
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