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Technical Support Associate
Super Micro Computer
Jersey City, NJ
Category
Engineering
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Job Description
Supermicro is seeking a skilled Service Engineer to provide technical support to Global Service network customers, troubleshooting hardware and software issues in a data center and call center environment. This role offers flexibility to work in different operational settings and requires strong diagnostic and problem-solving skills. The position will be based in Jersey City, NJ.
Requirements
Provide frontline technical support via phone and email.
Diagnose and troubleshoot hardware, software, and network-related issues.
Perform physical installation, rack and stack, cabling, and networking of data center hardware.
Monitor and maintain data center infrastructure.
Work with internal teams to gather client requirements.
Ensure compliance with data center policies.
Benefits
Comprehensive benefits package
Potential for bonus and equity awards
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