Technical Support Associate

Super Micro Computer
Jersey City, NJ
Category Engineering
Job Description
Supermicro is seeking a skilled Service Engineer to provide technical support to Global Service network customers, troubleshooting hardware and software issues in a data center and call center environment. This role offers flexibility to work in different operational settings and requires strong diagnostic and problem-solving skills. The position will be based in Jersey City, NJ.

Requirements

  • Provide frontline technical support via phone and email.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Perform physical installation, rack and stack, cabling, and networking of data center hardware.
  • Monitor and maintain data center infrastructure.
  • Work with internal teams to gather client requirements.
  • Ensure compliance with data center policies.

Benefits

  • Comprehensive benefits package
  • Potential for bonus and equity awards
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