Technical Support Engineer - Boston

CodeRabbit
Boston, CA
Remote
Job Description
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Requirements

  • Work directly with customers to troubleshoot, debug, reproduce and resolve complex technical issues
  • Educate customers on the best product usage, ensuring they maximize the value out of it
  • Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
  • Support the customer success and sales teams on sales, retention, and expansion motions
  • Work with developers to identify defects and opportunities for product improvement
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
  • Provide an analysis of our existing customer base to avoid and minimize risks in the install base
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
  • Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
  • Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

Benefits

  • Competitive salary
  • Equity
  • Benefits
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