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Technical Support Engineer (East Coast)
Ketch
Any Location, GA
Category
Information Technology
Apply for Job
Remote
Job Description
We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations.
Requirements
4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)
Strong working knowledge of JavaScript, HTML, CSS, and APIs
Comfortable using Postman or similar tools to troubleshoot API behavior
Experience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparable
Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems
Benefits
Competitive salary
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