Technical Support Engineer (Frontline)

Accela
Any Location, UT
Remote
Job Description
Join Accela's Technical Support Team as a Technical Support Engineer (Frontline) and help deliver a world-class support experience to customers. The role involves troubleshooting complex technical issues, developing new skills, and building strong relationships with customers. Ideal candidates are self-motivated, enjoy solving logic puzzles, and thrive in a fast-paced environment.

Requirements

  • Technical degree (CS, IT, IS, or related field) or 2+ years of experience in SaaS Technical Support
  • Proven ability to exercise judgment in delivering superior customer service
  • Strong understanding of case escalation processes
  • Proficiency in Microsoft Office and Windows
  • Experience using remote access tools
  • Ability to analyze software performance and functionality
  • Strong organizational and time management skills

Benefits

  • Flexible time off
  • Comprehensive medical, dental, and vision plans
  • Family planning benefits
  • 401(k) retirement savings plan with company match
  • Health savings account with company contributions
  • Flexible spending account
  • Life, accident, and disability coverage
  • Business travel insurance
  • Employee assistance programs
  • Other well-being benefits
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