Technical Support Engineer (Hybrid- Austin, TX)

Togetherwork
Austin, TX
Category Engineering
Job Description
Togetherwork is seeking a technically curious and ambitious Customer Support Engineer (Tier 2) to join their support team within the Associations vertical solution. This role focuses on deepening technical expertise, engaging with customers, and contributing to complex Salesforce-based architecture. The position involves triage, customer experience enhancement, and collaboration with Product and Engineering.

Requirements

  • 1–2 years of Salesforce experience in support, development, or admin roles
  • 1 year of experience in Tier 2 support role
  • Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
  • Working knowledge of Apex, Triggers, and Lightning Components
  • Strong analytical skills and attention to detail
  • Experience with GitHub/code review, data tools (Workbench, Data Loader)
  • Platform Developer I certification (or willingness to obtain)
  • Salesforce Administrator certification
  • Strong communication skills and customer-centric mindset

Benefits

  • Medical, dental, and vision insurance
  • Short/long term disability
  • Basic Life Insurance
  • 401(k) option with 100% company match
  • Flexible paid personal/vacation time
  • Sick days annually
  • Company paid holidays
  • 6 weeks paid parental leave
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