Role OverviewThe Technical Support Engineer is responsible for delivering high-quality technical support for HID products across telephone, email, and remote support channels. This role resolves customer issues, maintains strong product and support-process knowledge, and provides accurate guidance on product use, features, benefits, and value.
What You Will Do
Resolving assigned HID product questions and technical issues through telephone, email, and remote support sessions. Troubleshooting RTLS-related issues including location accuracy, device communication, reader/gateway connectivity, badge/tag behavior, battery status, alerting workflows, map/floorplan issues, and event-processing anomalies.
Why It Might Be a Fit
Must have excellent telephone/interpersonal/communication skills. Critical thinking and problem-solving skills are a must. Familiar or previous experience working with healthcare, industrial, or other enterprise software customers.
Requirements
- High School Diploma or equivalent required. AA/AS degree in a technical subject, and/or 1-2 years of experience within RTLS or IoT field highly preferred.
- Must have excellent telephone/interpersonal/communication skills.
- Critical thinking and problem-solving skills are a must.
- Familiar or previous experience working with healthcare, industrial, or other enterprise software customers.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
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