Role OverviewWe're looking for a Technical Support Engineer to troubleshoot and fix live video systems across networks, edge devices, and cloud connections. The role is a strong step for anyone who wants to move from general IT support into networking, infrastructure, and video/IoT systems.
What You Will Do
Troubleshoot and fix live video systems, configure and support routers, switches, firewalls, VPNs, and WAN connectivity, deploy and maintain servers, VMs, and operating systems, and work with Engineering, QA, and Product to report defects and validate fixes.
Why It Might Be a Fit
The role requires hands-on troubleshooting, strong analytical and written documentation skills, and the ability to stay calm and precise under pressure. Experience with IP cameras or edge-connected devices, Linux familiarity, and Python or other scripting skills are nice to have.
Requirements
- 1–3 years in technical support, systems engineering or IT operations
- Hands-on troubleshooting of TCP/IP, DNS, DHCP, routing, firewalls and connectivity issues
- Bachelor’s degree in Computer Science, Networking, Systems Engineering or a related field
- Ability to stay calm and precise under pressure
- Strong analytical and written documentation skills
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