Role OverviewAs a Technical Support Engineer at Fundraise Up, you will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
What You Will Do
Diagnose and resolve complex technical issues for clients, loop in the right people when needed, and communicate proactively when something changes.
Why It Might Be a Fit
You will be joining a team where quality, mentorship, and mutual respect come first. You will have the opportunity to work with a strong, collaborative product team that owns what it builds, and have access to real customer feedback from global nonprofit leaders.
Requirements
- 3+ years of experience in technical support for a SaaS product
- C1 English — written and spoken, with the ability to communicate clearly and quickly in a technical context
- Understanding of how the web works: HTML, CSS, JavaScript — comfortable reading code and using browser dev tools
- Strong analytical and troubleshooting skills — you investigate, not just relay
- High ownership mindset — you follow through, meet deadlines, and communicate proactively when something changes
- Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule
Benefits
- 31 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working
]]>