Technical Support Engineer

Fortinet
Sunnyvale, CA
Category Security
Job Description
Fortinet is seeking a dynamic Technical Support Engineer to join their rapidly growing business and contribute to the success of their cybersecurity team. The role involves providing technical support to customers via web and telephone, troubleshooting network issues, and managing technical cases until closure. Collaboration and customer communication are key.

Requirements

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products
  • Strong English skills both written and verbal

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • 401(k)
  • Paid holidays
  • Vacation time
  • Sick time
  • Comprehensive leave program
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