Technical Support Engineer

Fortinet
Sunnyvale, CA
Category Security
Job Description
Fortinet is seeking a dynamic Technical Support Engineer to join their Growing Team and contribute to their work in cybersecurity. The role involves providing technical support to customers using wireless and switching range of Fortinet products, collecting and analyzing network information, and escalating cases to close. The company values security and is committed to safeguarding data, devices, and people.

Requirements

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid holidays
  • Paid vacation time
  • Sick time
  • Comprehensive leave program
]]>