">

Technical Support Engineer

Kombo
New York, NY
Job Description
Kombo is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function in the U.S.

Requirements

  • Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
  • Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
  • Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
  • Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
  • Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.

Benefits

  • G2 badges for "Best Support"
  • Best support experience for customers
]]>