Technical Support Engineer, PACS

The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience.

What You Will Do

Provide second-level support for PACS/RIS and healthcare IT systems, troubleshoot and resolve escalated technical issues, and maintain detailed records of incidents and resolutions.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of Windows operating systems, Linux system administration, and experience supporting PACS, RIS, and other healthcare IT systems.

Requirements

• Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in IT support roles
• Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role
• Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server)
• Strong Linux system administration and command-line experience
• Experience with MSSQL database management and relational database technologies
• Strong understanding of networking concepts, troubleshooting, and infrastructure support
• Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems
• Proven experience troubleshooting complex software applications and healthcare technology solutions
• Experience with public cloud environments and cloud-based integrations
• Familiarity with scripting, data serialization, and reporting tools such as SSRS
• Strong troubleshooting, analytical thinking, and critical problem-solving skills
• Experience using ticketing systems and ITIL-based support processes
• Strong customer service, relationship management, and call center support experience
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Ability to manage multiple priorities and work effectively under pressure
• Ability to collaborate effectively across cross-functional technical and business teams
• Flexibility to work varied schedules and participate in on-call rotations as required
• Strong understanding of PC/server hardware platforms and general IT infrastructure
• Professional communication and interpersonal skills required for internal and external customer interactions

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance