Technical Support Engineering

Microsoft
Redmond, WA
Job Description
Microsoft is seeking a Technical Support Engineer to support Customer Service & Support (CSS) users, focusing on complex technical issues across all Microsoft products and services. The role involves troubleshooting, resolving issues, and providing support to customers, acting as a technical advisor, and contributing to product improvement. It offers flexible work arrangements and opportunities for career growth.

Requirements

  • Reviews complex issues and contacts customers to understand issues.
  • Identifies patterns and optimizes support engineering delivery.
  • Implements readiness programs and contributes to the content strategy.
  • Provides feedback on functionality and identifies product improvements.

Benefits

  • Competitive salary
  • Health insurance
  • Paid Time Off
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