Technical Support Rep. (Remote)

Military, Veterans and Diverse Job Seekers
San Diego, CA
Job Description
We are seeking a Technical Support Rep. to troubleshoot and resolve information system problems using internal knowledge base and tools. The ideal candidate will have 1-3 years of Customer Service and/or Technical Support experience and a strong work ethic.

Requirements

  • Troubleshoot, research, isolate and resolve information system problems
  • Recognize customer's problems that should be escalated to the next level for resolution
  • Apply understanding and knowledge of information systems products and services to assist customers
  • 1-3 years of Customer Service and/or Technical Support experience
  • High School Diploma (or equivalent) and willingness to learn through on the job training
  • Experience using or supporting Microsoft Windows and PC hardware
  • Strong verbal, written, and listening skills
  • High level of professionalism with extreme sensitivity to customer satisfaction
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