Role OverviewThis entry-level position is responsible for answering customer phone calls into technical support queues relating to company products and applications. The representative will interact with Customer Services and Repair Services, and will be required to work in an electronics lab utilizing hand tools to wire and install Aiphone product for testing/training purposes.
What You Will Do
Responds to phone calls on approved Aiphone systems, records information into CRM database, provides written and/or verbal technical information or wiring instructions, and assists in completing Technical Support department assignments.
Why It Might Be a Fit
To perform this job successfully, an individual should have knowledge of effective communication, ability to work with others, and aptitude to understand technical matters. Self-motivation, well-organization, and willingness to adapt to changing business environments are also essential.
Requirements
- High school education or GED
- Completion of at least 2 years of college and/or technical equivalent
- One-year previous work experience in customer-facing job
- Ability to distinguish different colors, audible tones, and have good visual acuity
- Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint)
- Knowledge of standard CRM Database package and other software programs used within the company
Benefits
- Base salary with guaranteed bonus and performance bonus potential
- Health benefits
- Generous 401K match
- Additional benefits
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