Technical Support Representative III: Banking OnBoard Deposits

Jackhenry
Springfield, MO
Category Customer Service
Job Description
Technical Support Representative III: Banking OnBoard Deposits. The Technical Support Representative III provides OnBoard Deposits product support to customers via the telephone and/or internet. Using their product knowledge, the TSR III provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer Jack Henry relationship.

Requirements

  • Minimum of 4 years' experience in deposits and account opening experience within a bank or credit union
  • Knowledge and experience of Jack Henry products
  • Ability to provide level one troubleshooting and accurately assess customer product issues
  • Ability to research customer problems/issues to increase personal knowledge and familiarity with the supported product
  • Ability to provide appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level

Benefits

  • Comprehensive benefits designed to support physical, mental, and financial health
  • Culture of commitment
  • Equal employment opportunity
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