Role OverviewThe Technical Support Representative will join our ImageCenter Support team and provide product support to customers over the telephone and/or internet in a Windows OS/MS SQL environment. The role requires a strong background in banking and/or credit union operations or technical troubleshooting experience. The representative will provide up to level two troubleshooting, research customer problems/issues, and keep current on most recent changes and/or upgrades.
What You Will Do
Provides up to level two troubleshooting, accurately assesses customer's product issue or problem, and researches customer problems/issues to increase personal knowledge and familiarity with the supported product.
Why It Might Be a Fit
This position may be a great match for you if you have a strong background in banking and/or credit union operations or have worked in a call center or have strong technical troubleshooting experience.
Requirements
- A minimum of 4 years of experience in software technical troubleshooting
- Experience with SQL databases
- Ability to work 8-hour scheduled shifts, Monday through Friday, that fall between the hours of 7:00 AM CST and 8:00 PM CST
- Ability to work 8 on-call, after-hours rotations per year
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health
- Comprehensive benefits include [list not provided]
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