Role OverviewProvide phone support for OPEX Field Service Technicians, Self Service Technicians, and OPEX certified Dealers as they work through issues in customer sites. The worker must be able to commit to a full-time schedule.
What You Will Do
Troubleshoot issues, supply resources, maintain records, create knowledgebase, consult with Engineering group, test software, work with Documentation group, communicate with other teams, and assist sales and marketing teams.
Why It Might Be a Fit
The worker must be a communicative, diligent, punctual, and detail-oriented individual.
Requirements
- Efficient Communicator
- Ability to work independently and within a team
- Advanced troubleshooting skills
- Ability to use troubleshooting tools
- Ability to read and understand schematics
- Ability to communicate technical information
- Ability to remain composed in high pressure situations
- Ability to prioritize and work on multiple tasks
- Ability to work with and understand Mechanical, Electrical and PC components
Benefits
- Full medical, dental and vision with low employee contribution rates
- Paid holidays and PTO allowance
- 401k with matching and profit sharing
- Basic life insurance, short term and long-term disability
- On-site fitness facility
- Tuition reimbursement available
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