Role OverviewThis is a customer support focused role that provides technical support to external dealers, distributors, and end users for Harmar products. The position involves phone support, training classes, and participation with new product development teams to ensure serviceability concerns are considered in the product development process.
What You Will Do
Provides advanced technical support and training programs to external dealers, distributors, and end users. May require travel to provide additional support in the field on a limited basis.
Why It Might Be a Fit
The company values diversity, inclusion, and equal opportunity, and hires employees based on their ability to perform their job responsibilities without regard to protected classes.
Requirements
- 2+ years of previous work-related experience in customer/field service
- Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues
- Exceptional verbal and written communication skills
- Ability to manage and prioritize multiple projects
- Detail oriented and thorough in completing work tasks
- Entry level Basic Troubleshooting
- Parts replacement orders
- Understanding power flow and lift function
- Understand all outside lift installations
- Understand inside lift basic installs
- Understand basic hybrid lift installs
- Create sales orders and return material authorizations on repair parts
- Does basic ordering and basic troubleshooting
- Ability to read and understand schematics
- Ability to manage and prioritize multiple projects
- Detail oriented and thorough in completing work tasks
- Knowledge of principles and processes for providing customer service and/or technical support
]]>