Technical Support Specialist I

UT Southwestern Medical Center
Dallas, TX
Job Description
Role Overview

Provide desktop, printer, and peripheral support to UT Southwestern faculty and staff regarding personal computing hardware and software, computer networking, and/or telecommunications.

What You Will Do

Ensure the desktop environment complies with UT Southwestern Information Security requirements, diagnose and repair routine end user problems, perform preventative maintenance of end user devices, and lifecycle management of end user devices.

Why It Might Be a Fit

The candidate must be flexible to work outside of normally assigned shifts as needed, and have experience with Service Now.

Requirements

  • High School Diploma or equivalent
  • 2 years related experience
  • Valid Texas Drivers License
  • Pass a Motor Vehicle Records (MVR) check

Benefits

  • PPO medical plan
  • 100% coverage for preventive healthcare
  • Paid Time Off
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
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