Technical Support Specialist II

PartnerHero
Any Location, US
Remote
Job Description
PartnerHero and Crescendo are joining forces to create an innovative CX solution powered by AI. This role is a Tier 2 Product Support Specialist focused on resolving complex technical issues for members. The position involves deep product knowledge, troubleshooting, and cross-functional collaboration within MCA. The ideal candidate will be both a technically sound expert and a member-focused advocate for an exceptional customer experience.

Requirements

  • Serve as a subject matter expert for Tier 2-level technical issues.
  • Troubleshoot bugs, data discrepancies, and app crashes.
  • Collaborate with the internal team to improve workflows and documentation.

Benefits

  • Competitive compensation
  • Dedicated wellness program
  • Attractive benefits package (medical, dental, vision)
  • Free posture-based fitness workouts
  • Paid Sabbatical Leave
  • Training opportunities
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