Technical Support Specialist

Revolution Search Group
Milwaukee, WI
Job Description
Our client is seeking a motivated and technically proficient IT Technical Support Specialist to support the office productivity environment, including desktops, laptops, Windows and macOS endpoints, iOS devices, audio/video and conference rooms, printers/copiers, smartphones, telephony/networking, and associated business applications.

Requirements

  • Installing, configuring, diagnosing, repairing, maintaining, and upgrading endpoint hardware, operating systems, software, and peripheral equipment
  • Troubleshooting incidents and service requests in person, by phone, remotely, and through email
  • Documenting work in the ticketing system and collaborating with IT team members
  • Supporting Microsoft 365 applications and services, including account setup, Intune, license assignment, and collaboration tools such as Teams and Zoom
  • Supporting endpoint protection, anti-virus/anti-malware tools, patching, and security policy enforcement
  • Supporting mobile devices through provisioning, configuration, compliance policy enforcement, and asset tracking
  • Supporting printers, copiers, and video conferencing systems
  • Improving office productivity environments by identifying issues and recommending solutions
  • Responding to incidents and service requests through hands-on and remote support
  • Supporting endpoint backup and recovery processes and following established data protection and retention procedures
  • Assisting with hardware and software procurement to meet organizational needs
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