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Technical Support Specialist
Malbek
Camden, NJ
Category
Customer Service
Apply for Job
Remote
Job Description
The Technical Support Specialist plays a critical role in ensuring the success and satisfaction of our customers within a SaaS-based Contract Lifecycle Management (CLM) platform, delivering high-quality, efficient, and empathetic support to a global customer base.
Requirements
5+ years of experience supporting large enterprise customers in a SaaS environment
Experience supporting or working with Contract Lifecycle Management (CLM) platforms strongly preferred
Familiarity with AI tools and technologies (e.g., automated support tools, copilots, or AI-driven analytics) is highly desired
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