Technical Support Specialist

Malbek
Camden, NJ
Category Customer Service
Remote
Job Description
The Technical Support Specialist plays a critical role in ensuring the success and satisfaction of our customers within a SaaS-based Contract Lifecycle Management (CLM) platform, delivering high-quality, efficient, and empathetic support to a global customer base.

Requirements

  • 5+ years of experience supporting large enterprise customers in a SaaS environment
  • Experience supporting or working with Contract Lifecycle Management (CLM) platforms strongly preferred
  • Familiarity with AI tools and technologies (e.g., automated support tools, copilots, or AI-driven analytics) is highly desired
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