Technical Support Specialist

Tin Can
Seattle, WA
Category Customer Service
Job Description
Tin Can is hiring a Technical Support Specialist to join their Customer Experience team. The role involves delivering high-quality, friendly, and technically accurate assistance to customers across various communication channels. The ideal candidate has previous experience supporting consumer hardware or consumer tech products, excellent communication skills, and technical curiosity.

Requirements

  • Previous experience supporting consumer hardware or consumer tech products
  • Familiarity with troubleshooting networking or device-activation workflows
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences
  • Experience delivering exceptional customer support via email, chat, or phone
  • Technical curiosity and ability to learn new platforms quickly
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