Role OverviewProvide operational and technical support for mission-critical Department of Defense systems. Deliver hands-on and remote technical assistance, resolve system and network issues, and collaborate with engineering and program teams to ensure reliable system performance.
What You Will Do
Provide technical support for networked systems, troubleshoot hardware, software, network, and system issues, support field installation, maintenance, and sustainment activities, and maintain service records and technical documentation.
Why It Might Be a Fit
Required strengths include strong troubleshooting skills, ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification, and active DoD security clearance. The role offers a chance to work with complex technical environments, support customer training, and participate in continuous process improvement initiatives.
Requirements
- Three (3) or more years of experience providing technical, network, or help desk support within Department of Defense, government, or other complex technical environments
- Experience providing remote and/or on-site technical support for enterprise systems
- Strong troubleshooting skills across hardware, software, and network technologies
- Ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification within fifteen (15) days of task order start and Level 2 certification within forty-five (45) days
- Active DoD security clearance (level commensurate with program requirements)
Benefits
- Medical, Dental & Vision Benefits
- Company Paid Life and AD&D
- Company Paid Short Term and Long-Term Disability
- Flexible Spending & HSA Accounts
- Legal & ID Shield Services
- 401k with Company Match
- Paid Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
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