Role OverviewThe Technical Support Specialist will provide intermediate to advanced IT Help Desk support, utilizing strong technical expertise and exceptional customer service skills. This position will work under the direction of the Director for IT Services and is responsible for providing Help Desk support and assisting with IT projects for the National Office (N.O.).
What You Will Do
The Technical Support Specialist will troubleshoot and resolve hardware and software issues for Windows and macOS computers, install, configure, maintain, and support computer hardware and software, and process IT-related purchases in accordance with established departmental standards and procedures.
Why It Might Be a Fit
The ideal candidate will possess strong technical expertise, exceptional customer service skills, and the ability to work effectively in a team environment. The Technical Support Specialist will be responsible for resolving end-user technical issues and completing assigned IT projects and tasks, adhering to Help Desk procedures and service level agreements (SLAs), and maintaining accurate IT records and documentation.
Requirements
- Associate degree in a technology-related field required
- IT certifications preferred and considered an asset
- Bachelor’s degree preferred
Benefits
- Salary range $55,000 to $63,000 per year
- Health plan (medical/dental/vision/HSA)
- Life Insurance
- 403(b) retirement plan with a percentage of employer matching
- Retirement grant
- Long-Term disability
- Paid time off (vacation/holidays/personal days)
- Sick time (accrues, with additional extended illness bank for rollover hours)
- Other paid leave (compassionate care, jury duty, parental, etc.)
- Employee assistance program
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