Role OverviewThis position will be mostly remote, but training will be in the office for the first 5-6 weeks, and they may need to come into the office occasionally. The Technical Support Specialist will provide first-level technical support for computer software and hardware products and services. They will work daily with internal customers via phone and email, as well as occasional walk-ups.
What You Will Do
Provide technical support for computer software and hardware products and services, respond to and diagnose problems, resolve basic to moderately complex problems, and troubleshoot various devices and systems.
Why It Might Be a Fit
The ideal candidate will have 1-2 years of experience in a Microsoft Windows environment, experience using and troubleshooting Microsoft Office, and experience using ticketing systems. They will also have demonstrated superior customer service skills and the ability to document technical processes clearly.
Requirements
- 1-2 years of experience in a Microsoft Windows environment, handling Level-1 calls for desktop and laptop break/fix support
- Experience using and troubleshooting Microsoft Office (O365)
- Experience using ticketing systems (ServiceNow preferred)
- Experience managing and troubleshooting Windows 7/10 workstations
- Proficiency in managing and troubleshooting Microsoft desktop operating systems
- Demonstrated superior customer service skills
- Ability to document technical processes clearly
- Working knowledge of Active Directory users and computers
- Working knowledge of mobile devices including Android, iPhone, iPad, and Mac computers
Benefits
- 100% Paid employee Medical/Dental Benefits
- Paid time off
- Paid Holidays
- 401(k) (with immediately-vested company match)
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