Technical Support Specialist

We are looking for a Customer Service Specialist to join our technical support team in Irving, Texas. In this role, you will support business customers using Teltonika Networks products, provide first-line technical assistance, and help resolve product-related questions through clear and professional communication.

What You Will Do

Provide technical support to business customers through multiple channels, handle phone interactions and written support requests, assist with product-related questions, troubleshooting, configuration, and integration.

Why It Might Be a Fit

Good understanding of computer networking fundamentals, ability to troubleshoot network connectivity issues, and strong problem-solving skills are required. CCNA certification or equivalent networking knowledge is considered an advantage.

Requirements

• Fluent English and Spanish are required.
• Ability to communicate clearly with business customers through phone, email, ticketing systems, online meetings, forums, and other support channels.
• Customer-focused mindset with patience, active listening, and the ability to explain technical information in a clear and practical way.
• General understanding of computer networks, internet connectivity, routers, switches, gateways, modems, or similar technology.
• Willingness to quickly learn technical concepts related to industrial networking equipment.
• Strong problem-solving skills and the ability to analyze issues step by step.
• Good computer skills and experience using common office tools such as Excel, Word, and web-based systems.
• Interest in technology, networking, IoT, and innovation.
• Experience in customer service, technical support, IT support, B2B support, or a similar customer-facing role is preferred.

Benefits

• Opportunity to work in an international technology company with industrial networking and IoT solutions.
• Hands-on experience with routers, switches, gateways, modems, and business connectivity use cases.
• Technical learning and development opportunities within the customer support and networking area.