Role OverviewWe're seeking a Technical Support Specialist to join our growing team and help shape the future of healthcare technology. The role focuses heavily on helping customers troubleshoot, configure, deploy, and upgrade the SoftWriters suite of products.
What You Will Do
Provide expert technical product support to clients and IT Partners, analyze customer architecture, identify and recommend best practices, and act as a Liaison for customers to convey hardships of escalated inquiries.
Why It Might Be a Fit
The ideal candidate is a dynamic problem solver with a strong commitment to providing excellent customer service, ability to analyze complex issues, think critically, and find effective solutions.
Requirements
- Bachelor's degree in Information Technology and/or equivalent education
- Minimum of 2 years in technical customer support or a related field
- Proficiency in web application troubleshooting, including knowledge of IIS, SQL databases, and security practices
- Experience with API management tools (e.g., Postman)
- Proficiency in RESTful APIs, JSON, and XML
- Understanding of networking concepts (SMTP, TCP/IP, DNS, firewalls)
- CompTIA A+ and CompTIA Network+ certifications preferred
- Familiarity with X509 certificates is a plus
- Strong commitment to providing excellent customer service
- Ability to analyze complex issues, think critically, and find effective solutions
- Excellent verbal and written communication skills
Benefits
- Competitive salary
- 100% paid parental leave
- 401(k) with company match
- Comprehensive medical, dental, and vision coverage
- Life and disability insurance
- Paid parking provided
- PTO day on your birthday
- Floating holidays
- Remote-Work Bank for additional flexibility
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