Role OverviewThe Technical Support Specialist, Monitoring is responsible for providing technical support to customers in support of windows-based medical devices and applications. The role involves interacting directly with customers, providing level 1 technical support, and escalating technical issues when necessary. The position is part of a team and requires excellent customer service and organizational skills.
What You Will Do
Provide technical support to customers, diagnose and resolve hardware, software, and configuration issues, assist customers with system configuration, software updates, and interoperability issues, and follow up with customers regarding repair costs and purchase order requests.
Why It Might Be a Fit
The ideal candidate will have a strong record-keeping skill, ability to follow written and verbal direction, and excellent customer service and organizational skills. The position offers a competitive hourly rate of $25.00 to $40.00 and a full-time schedule with regular hours from 8:00 a.m. to 5:00 p.m., Monday–Friday.
Requirements
- Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field
- 2+ years of help desk, Ticket tracking experience
- Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge
- Windows XP, 7, 10 Professional operating systems experience
- Experience with Microsoft Office Suite
Benefits
- Competitive hourly rate of $25.00 to $40.00
- Full-time schedule with regular hours from 8:00 a.m. to 5:00 p.m., Monday–Friday
- Minimal travel required
- Access to customer sites not required
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