Role OverviewThe Technical Support Specialist, Monitoring is responsible for providing technical support to customers in support of windows-based medical devices and applications. The role involves interacting directly with customers, providing level 1 technical support, and escalating technical issues when necessary. The position is part of a team and requires excellent customer service and organizational skills.
What You Will Do
Provide technical support to customers, answer customer inquiries, provide level 1 technical support, and escalate technical issues. Diagnose and resolve hardware, software, and configuration issues using documented troubleshooting processes and creative problem solving.
Why It Might Be a Fit
The ideal candidate will have a strong record-keeping skill, ability to follow written and verbal direction, and excellent customer service and organizational skills. The role offers the opportunity to work in a collaborative team environment and requires the ability to communicate verbally and in writing.
Requirements
- Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field
- 2+ years of help desk, Ticket tracking experience
- Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge
- Windows XP, 7, 10 Professional operating systems experience
- Experience with Microsoft Office Suite
Benefits
- Hourly rate of $25.00 to $40.00
- Perks and Benefits (details available on Career page)
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