Role OverviewThe Technical Support Specialist plays a major role in supporting the effective use of technology for the Philadelphia Police Department. Occupying a newly renovated facility with a state-of-the-art tier 3 data center, you will part of a technology-forward support team. In this role you will provide first- and second-level troubleshooting and technology-related responses in person, by phone and electronically.
What You Will Do
Provide technical support to the 911 Call Center for hardware and some application issues, collect logs and provide to vendors. Image, configure, and install PC’s and peripherals, including mobile computers used in Police vehicles.
Why It Might Be a Fit
The successful candidate must be a city of Philadelphia resident within six months of hire. The City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else.
Requirements
- High School Diploma, GED, or other equivalent
- Knowledge of PC hardware & A+certified
- Minimum 2-year experience in a Service Desk environment
Benefits
- Comprehensive health coverage for employees and their eligible dependents
- Wellness program offers eligibility into the discounted medical plan
- Paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Public Service Loan Forgiveness program
- Free Commute on SEPTA
- Tuition Discounts and Scholarships
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