Technician - Rental Services

This position performs mechanical services on equipment both new and rentals for the Service Department at job sites or in the shop. The role involves diagnosing and repairing equipment, including rebuilding components, and completing associated paperwork. The technician maintains customer satisfaction by understanding needs and time constraints while ensuring safety and quality.

What You Will Do

Diagnose and repair equipment in the shop or at customer sites, including rebuilding components. Complete service reports and record time, parts, and equipment details. Maintain company vehicles, tools, and work areas in good working order. Ensure equipment is cleaned, greased, and in proper operation before being placed on the ready line.

Why It Might Be a Fit

This role requires a minimum of 3 years of mechanical experience with heavy equipment, preferably with a rental company or Caterpillar. Candidates should have knowledge of hydraulics, powertrain, and electronic/electrical systems. The position offers autonomy with little supervision and requires good problem-solving and customer service skills. Overtime and weekend work may be required.

Requirements

• Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in diesel equipment repair.
• Minimum of 3 years of mechanical experience with heavy equipment preferably with a rental company or Caterpillar and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc.
• Good decision-making and creative thinking skills.
• Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office. Moderate experience using database systems.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Good listening and verbal communication skills.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little supervision and achieve required goals and objectives.
• The ability to work overtime and weekends.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.
• May be required to obtain a CDL.
• Valid driver's license due to traveling obligations.