Technician Coordinator | Dispatch

NorthPoint Search Group
Cumming, GA
Category Administration
Job Description
This Technician Coordinator position supports the Service Department by dispatching service calls, managing schedules, and assisting with administrative tasks. The role requires strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment. It involves handling purchase orders, updating customer status, and coordinating with technicians.

Requirements

  • Review and route incoming service emails and calls to the appropriate technician
  • Compile and distribute daily schedules and service plans
  • Serve as backup for processing purchase orders and ordering parts
  • Manage customer status changes during alarm testing
  • Develop and update the service technician handbook
  • Attend weekly technician meetings
  • Assist with special projects
  • Assist with annual inventory count
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