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Technician I

Digital Realty
Los Angeles, CA
Job Description
The Technician I will assist Digital Realty customers by providing "best in class" customer and technical support. The role involves performing Remote Hands services, responding to customer requests, and working with internal teams to ensure seamless customer implementation.

Requirements

  • Experience in Telecommunications or Data Center related field
  • Understanding of telecom structured cabling standards
  • Understanding of network device deployment
  • Ability to communicate written and verbally
  • Work flexible shift schedules
  • Provide rotational on-call coverage
  • Use of industry standard test equipment
  • Troubleshooting and root cause analysis skills
  • Professional business communication and interpersonal skills
  • CompTIA A+ / Net + Certification preferred
  • General knowledge of AC/DC electrical theory
  • Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
  • Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

Benefits

  • Medical
  • Dental
  • Vision
  • Life and AD&D insurance
  • 401k match
  • Disability benefits
  • Wellness and education benefits
  • Employee stock purchase plan
  • Paid time off
  • Holidays
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