Role OverviewThe Remote Hands Technician II will assist all Digital Realty customers by providing 'best in class' customer and technical support. The role involves working with and supporting customer demands, including racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician II may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience.
What You Will Do
Perform Remote Hands services, including equipment rack and stack, cable and terminate fiber or copper network cabling, assist customers with hardware and software issues, power cycling of customer equipment, and testing and troubleshooting of copper and fiber optic circuits.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in Telecommunications or Data Center related field, understanding of telecom structured cabling standards, and ability to communicate written and verbally. The role offers a supportive and inclusive environment where you can bring your whole self to work, with opportunities for development and growth.
Requirements
- 3+ years of experience in Telecommunications or Data Center related field
- Understanding of telecom structured cabling standards
- Ability to communicate written and verbally
- CompTIA A+ / Net + Certification preferred
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
Benefits
- Medical, dental, vision, life and AD&D insurance
- 401k match
- Disability benefits
- Wellness and education benefits
- Employee stock purchase plan
- Paid time off
- Holidays
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