Role OverviewThe Remote Hands Technician II will assist all Digital Realty customers by providing 'best in class' customer and technical support. The role involves working with customers, the Deployment and Implementation teams, the Global Command Center, Provisioning team, and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience.
What You Will Do
Perform Remote Hands services, including equipment rack and stack, cable and terminate fiber or copper network cabling, assist customers with hardware and software issues, power cycling of customer equipment, and perform migrations of equipment, power, or networking devices.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in Telecommunications or Data Center related field, understanding of telecom structured cabling standards, and ability to communicate written and verbally. The role offers opportunities to develop technical skills, work flexible shift schedules, and be part of a supportive and inclusive environment.
Requirements
- 3+ years of experience in Telecommunications or Data Center related field
- Understanding of telecom structured cabling standards
- Understanding of network device deployment
- Ability to communicate written and verbally
- Work flexible shift schedules
- Provide rotational on-call coverage
- Use of industry standard test equipment
- Troubleshooting and root cause analysis skills
- Professional business communication and interpersonal skills
- CompTIA A+ / Net + Certification preferred
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
- Lift and handle up to 50 pounds
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Work under a raised data center floor
- Climb ladders (up to 16 feet) to reach plenum spaces
Benefits
- Competitive compensation package
- Excellent benefits
- Environment that recognizes and rewards contributions
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