Role OverviewLead engineering and delivery teams responsible for all global guest support technology enabling the Guest Education Center (GEC) / Contact Center, including customer and case management, live channels (phone, chat, video, messaging, email), chatbot and self-service, commerce and identity, and RPA, as well as global store reporting and data and analytics products and services across all Retail, Omni, Guest Support, and B2B channels.
What You Will Do
Direct strategy and roadmaps for the department in support of business capabilities, lead business case and annual operating plan development in collaboration with business and technology partners, build engineering capability and capacity on the team through employee hires, contractors, and strategic vendor partners in support of agile delivery.
Why It Might Be a Fit
Must have 5 years of experience leading complex, global technology initiatives in a Retail environment, 3 years of people management experience leading global engineering teams leveraging agile delivery practices with a team size of at least 15 people, and 1 year of experience working with mixed onshore / offshore teams.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or similar technical field
- 10 years of experience in Information Technology (of which 5 years must be progressive, post-baccalaureate experience)
- 5 years of experience leading complex, global technology initiatives in a Retail environment
- 5 years of experience working with and leading initiatives in the following areas: Integration services supporting enterprise applications in an omni-channel retail business, Implementing modern application architectures for the cloud leveraging practices and tools such as DevOps, Java frameworks, microservices, and CI/CD tools and practices, Implementing and operating software platforms from large enterprise vendors including Oracle
- 3 years of people management experience leading global engineering teams leveraging agile delivery practices with a team size of at least 15 people
- 2 years of experience working with and leading initiatives in the following areas: Implementing automated testing of enterprise applications and services, Being directly accountable for managing department and project/program budgets exceeding $3 million in annual expenditure, Implementing and maintaining solutions on middleware/messaging technologies such as Oracle Service Bus (OSB) and/or Kafka, Ensuring enterprise systems meet cybersecurity standards, Managing SOX compliant systems
- 1 year of experience working with: Negotiating and managing system integrator and/or managed services contracts with top-tier vendors and contract values exceeding $2M, Working with mixed onshore / offshore teams, Leading the transition of enterprise systems from on-premise to cloud hosting, Communicating with technology, product, and business leadership
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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