Role OverviewThe Technology Guide is responsible for providing input to management in the overall operation of the branch as it relates to members, and coordinating the flow of traffic in the branch lobby. They must be technologically advanced in eServices and have in-depth knowledge of all aspects of the credit union's product line and services.
What You Will Do
The Technology Guide will assist members using the PTM's, educate members to feel more comfortable using interactive technology, and order checks for members. They will also reset passwords and PINs for members, and maintain a positive atmosphere in the branch to educate members through demonstrations and providing information and literature.
Why It Might Be a Fit
The ideal candidate will have advanced communication skills, the ability to handle a potentially stressful working environment, and the ability to display assertive behaviors to overcome objections and gain member commitment.
Requirements
- High school diploma or equivalent
- Excellent communication skills
- Experience operating a telephone console (strongly preferred)
- Training in or experience using a personal computer (desirable)
- At least one year of related experience
Benefits
- Competitive hourly rate
- Paid holidays
- Flexible schedule
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