Technology Specialist - Help Desk & AI Solutions

Sevan is seeking a Technology Specialist / Help Desk & AI Solutions to help support and advance our technology and AI initiatives across the organization. This unique role offers the opportunity to join at the beginning of our AI journey while building a strong foundation in IT support and end-user services. The position will initially be a blend of approximately 50% Technology Support and 50% AI Solutions, providing hands-on technical support while helping identify, develop, and implement AI-powered tools that improve productivity and solve business challenges.

What You Will Do

Provide remote and in-person technical support to end users for hardware, software, mobile devices, and business applications. Research emerging AI technologies and evaluate opportunities to improve business processes and operations. Build and support AI-powered assistants, agents, and automation solutions.

Why It Might Be a Fit

We're looking for someone who is curious, innovative, enjoys learning new technologies, and is excited about applying AI to real-world business problems. Strong interest in artificial intelligence, emerging technologies, automation, and business process improvement is required.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field
• Excellent troubleshooting, analytical, and problem-solving skills
• Prior Help Desk, Service Desk, Desktop Support, or Remote Support experience preferred
• CompTIA A+ certification or equivalent technical support certification preferred
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Excellent customer service, interpersonal, and collaboration skills
• Experience through coursework, internships, personal projects, or professional experience involving AI, machine learning, automation, software development, or related technologies preferred
• Understanding of APIs, databases, and software development concepts preferred
• Experience using AI tools such as Microsoft Copilot, Copilot Studio, ChatGPT, Claude, GitHub Copilot, or similar platforms preferred
• Experience or familiarity with technologies such as Python, SQL, Azure, Azure AI Foundry, Microsoft Copilot Studio, Power Platform, AI Agents, and OpenAI or Anthropic APIs is a plus

Benefits

• Medical, dental, vision, life, and disability insurances
• Flexible paid time off
• Paid holidays
• Sick time
• Matching 401K plan