Role OverviewThe Technology Specialist is responsible for providing continuous effort to improve technical operations and work cooperatively to provide quality customer service to all internal/external customers. This role involves installing, configuring, and troubleshooting operating system software, application software, and desktop systems. The Specialist will also provide technical updates to other desktop technicians, network technicians, and Uplift leadership personnel.
What You Will Do
Enter all problems/requests into help desk tracking application, resolve or escalate when appropriate. Identify, analyze, and coordinate resolution of problem trends received at the help desk tracking application. Install, configure, and troubleshoot operating system software, application software, and desktop systems. Provide technical updates to other desktop technicians, network technicians, and Uplift leadership personnel.
Why It Might Be a Fit
The ideal candidate will have at least one year of technology service experience related to desktop, laptop, and/or peripheral service. Technical certifications such as A+, Network+, Security+, Wireless, CCNA, CCNP, MCSA, MCSE, and MCP are a plus but not required.
Requirements
- High School Diploma or GED equivalent required
- At least one year of technology service experience related to desktop, laptop, and/or peripheral service
- Technical certifications including but not limited to A+, Network+, Security+, Wireless, CCNA, CCNP, MCSA, MCSE, and MCP, a plus but not required
Benefits
- Starting salary: $21.63/hr
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