Role OverviewThe Technology Support Analyst will provide onsite technical support for end-user devices and specialized systems, collaborate with other TO personnel, and work with the business and other TO departments for incident and problem resolution.
What You Will Do
Provide onsite technical support, manage implementation of OS and system patches/updates, provide consulting, and identify opportunities to educate business partners on leveraging technology more effectively.
Why It Might Be a Fit
The ideal candidate will have a strong technical knowledge of office computing environments, excellent troubleshooting and problem-solving skills, and the ability to build relationships with business partners and work effectively in a dispersed team environment.
Requirements
- Two-year degree in a technology-related field or equivalent military or work experience
- Proficient technical knowledge of office computing environments
- Ability to build strong relationships with business partners, vendors, and other TO organizations
- Customer service focused, able to meet commitments and deadlines
- Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution
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