Role OverviewThe Technology Support Specialist will support and maintain FLCC end-user technology, work as a member of a team of support specialists, and respond to IT Helpdesk Tickets. The role involves system replacements, troubleshooting, and ensuring timely effective resolution of issues. The Technology Support Specialist will work in a fast-paced environment, handling multiple priorities, and collaborating with the IT team to ensure issues are fully resolved.
What You Will Do
The main day-to-day responsibilities of the Technology Support Specialist include providing end-user support for all technology-related needs, designing and configuring desktop software setups, planning system upgrades, and ensuring proper configuration for both employee and student desktop and laptop systems. The role also involves troubleshooting and resolving issues with classroom technology, supporting the FLCC student laptop/tablet loaner program, and ensuring all technology is accounted for in the FLCC Inventory and asset tracking system.
Why It Might Be a Fit
To be a fit for this role, you should have experience supporting a technology-rich and diverse environment, with knowledge of one or both of Microsoft and/or Apple applications and operating systems. Experience in a managed-device environment and knowledge of classroom technologies are also preferred. A commitment to ongoing professional development and staying up-to-date with emerging technologies is highly valued.
Requirements
- Associate’s degree in an IT related field is required, Bachelor’s degree preferred
- 1 to 2 year’s experience supporting a technology rich and diverse environment
- Experience and knowledge of one or both of Microsoft and/or Apple applications and operating systems required
- Experience in a managed-device environment preferred
- Familiarity with classroom technologies such as projection systems and collaboration tools like WebEx, Zoom, Teams, and other similar platforms used in educational settings
- A basic understanding of networking concepts, including Wi-Fi, LAN, and VPN, is also preferred
- Experience with IT in a Higher Education setting strongly preferred
Benefits
- Competitive starting salary in the range of $48,847 to $51,289
- NYS retirement or Optional SUNY Retirement Program
- SUNY Voluntary Savings Plan
- Comprehensive Health and Dental Insurance through Excellus BCBS
- FSA
- 21 days of annual leave, 12 sick days, and 13.5 holidays annually
- FLCC Tuition Waiver for employee and dependents
- Tuition assistance – 4-year institutions
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