Role OverviewThe Technology Support Specialist works collaboratively to implement and sustain the District's IT plans and policies. The TSS provides on-site end user support by investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
What You Will Do
Provides timely, on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across all district facilities, manages service requests through the District ticketing system, and ensures positive end-user experiences through clear communication, responsiveness, and follow-through.
Why It Might Be a Fit
The incumbent will be accountable for safeguarding data security and promoting digital safety for students, requires ability to collaborate effectively with cross-functional teams, support personnel, and stakeholders across the organization, and ability to independently learn new technologies and provide guidance and support to end users.
Requirements
- Associate's Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)
- CompTIA A+ certification required
- A minimum of two (2) years of demonstrated relevant experience required
]]>