Role OverviewTRAX ANALYTICS LLC is looking for a motivated and tech-savvy Technology Support Technician to join our growing team in Miami, FL. This is an exciting opportunity to be part of a dynamic, data-driven company where your technical skills will directly impact day-to-day operations and customer success.
What You Will Do
Provide first and second-level technical support to end users for hardware, software, and network issues, troubleshoot, diagnose, and resolve IT incidents in a timely and efficient manner, install, configure, and maintain desktops, laptops, printers, and peripheral devices, support and maintain internal systems, applications, and software platforms, document technical issues, resolutions, and procedures in the ticketing system, assist with onboarding new employees by setting up workstations and user accounts, collaborate with the IT team to identify recurring issues and implement proactive solutions
Why It Might Be a Fit
1-3 years of experience in IT support, help desk, or a related technical role, proficiency in Windows and/or macOS operating systems, familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN), experience with ticketing systems and remote desktop support tools, strong troubleshooting and problem-solving skills, excellent communication skills and a customer-first attitude, CompTIA A+, Network+, or similar certification is a plus
Requirements
- 1-3 years of experience in IT support, help desk, or a related technical role
- Proficiency in Windows and/or macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems and remote desktop support tools
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and a customer-first attitude
- CompTIA A+, Network+, or similar certification is a plus
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