Technology Systems and Operations Specialist - Studio Production

Netflix
Albuquerque, NM
Category Engineering
Job Description
The Technology Systems and Operations Specialist role will manage and maintain technology services at Netflix facilities, providing on-site support for internal partners and external production partners. The role will have a focus on facility management and will have the ability to represent our service offerings on behalf of the N-Tech Technology Experience team.

Requirements

  • Day to Day management of our MLA’s technical health
  • Room sweeps
  • Technical installations
  • Troubleshooting + escalation to various tier 2 partners
  • ‘Informed Captain’ on facilities’ technical operations
  • Technical Support during project deployments specific to the facility
  • Oversight of IT and hardware managed service providers
  • Information tracking, as it pertains to ancillary charges and overhead budgets
  • Technical support for events, corporate meetings, and special internal projects
  • Maintenance of NFLX Experience technical standard
  • Daily user support ‘Help Desk’ experience
  • Handle onboarding / off-boarding logistics for NFLX and 3rd party productions operating at O&M (Owned & Managed) facilities
  • Innovate on technical solutions to support user need
  • Customer-facing role
  • Dedicated studio hours / on call 24/7
  • Travel between sites as required, driving license would be advantageous
  • Tier 1 Troubleshooting and Break/Fix such as: User errors with technology provided, Software problems, Hardware malfunctions, Post technology deployment inquiries that require a deskside visit or physical troubleshooting, Peripheral connectivity issues, Laptops, peripherals, A/V, Conference rooms, Networking, Telecom, Specialty tech spaces, Editorial

Benefits

  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
  • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
  • Full-time salaried employees are immediately entitled to flexible time off
]]>