Role OverviewViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. The position will be based at the client site in Farmville, VA. The technician will provide remedial repair, preventive maintenance, and system reliability services, and potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
What You Will Do
The technician will serve as a positive Ambassador representative for ViaPath when meeting with customers and clients, prioritize and plan assigned service calls, communicate updates associated with assigned service calls, and escalate problems when appropriate. The technician will also replace telephony hardware and network components, administer kiosk service and collections, and perform basic troubleshooting.
Why It Might Be a Fit
The ideal candidate will have a high school diploma or general education degree, 2-4 years of related experience, and proficiency in Windows OS, MS Office, and other software programs. The candidate should also be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
Requirements
- High school diploma or general education degree
- Minimum of 2-4 years of related experience
- Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
- Proficient in Windows OS, MS Office, and other software programs
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
- Knowledge of wiring color code and fabrication of data cabling
- Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
- Valid driver’s license
Benefits
- Medical, Dental & Vision Insurance
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Flexible Time Off (FTO)
- Company Holidays
- Retirement Plan (401(k))
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Additional Well-Being Resources
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