Telecommunication Operator, PBX

The Telecommunication Operator, PBX, will operate the attendant console to route incoming calls and place outgoing calls, facilitating telephone, paging, and two-way radio communications for all hospital employees and patients. The operator will also initiate appropriate response personnel for various emergency situations and problem-solve pager issues for hospital staff.

What You Will Do

The Telecommunication Operator, PBX, will be responsible for operating the attendant console, routing incoming calls, and placing outgoing calls. The operator will also facilitate telephone, paging, and two-way radio communications for all hospital employees and patients.

Why It Might Be a Fit

The ideal candidate will have excellent interpersonal and customer relations skills, be able to communicate clearly, and have the ability to work independently and make reasoned decisions. The candidate should also be able to work in teams and have good time management and attention to detail skills.

Requirements

• High school diploma (or GED) or equivalent required.
• 1-2 years experience as a PBX operator or Customer Service Rep in a high volume call center environment.
• Previous hospital switchboard experience preferred.
• Ability to communicate clearly with good command of English language
• Excellent interpersonal and customer relations skills
• Enthusiastic customer service and ability to work within sensitive areas tactfully and diplomatically is essential at all times
• Must be capable of independent, reasoned decision-making, functioning within standard operating procedures and within scope of responsibility
• Ability to work in teams in which all members are mutually accountable
• Capable of organizing multiple tasks and using good time management and attention to details
• Personal computer (W2000/MS Office) skills required

Benefits

• Dental insurance
• Vision insurance
• Measles, mumps, varicella, and annual influenza immunizations
• COVID-19 vaccination/booster strongly recommended
• Medical or religious exemptions will be considered consistent with applicable law